One hundred percent (100%) OUTSTANDING customer service.VG (Val) went above and beyond in answering all of my questions. It was "real" human to human customer service with honest prompt replies that clearly answered every question. The quality of the Pearson Parka is beautiful. Arctic-Bay delivers a unique and exceptionally high quality product. The jacket has style and down warmth -a perfect combination. The jacket will last for decades. The price is right for long term value. We looked at several companies before choosing Arctic-Bay. It was clearly the right choice with product quality and service above any competitor. Thank you Arctic-Bay for a Quality Product from a Quality Team of people.