I had been looking for a warmer replacement parka to my North Face that I bought 5 years ago. I spend a lot of time during my day outside and wanted something warm, easy to move in and durable. I purchased the Charlotte Parka but was unsure of the size. When I called Customer Service they told me they would send me two parkas - a Large and XL - I could keep the one that fit and return the other, which I did. I also saved $300 which was great. 5 years ago I did try Canada Goose but could not get a parka to fit me - I found the fit was way too slim. This new parka gives me lots of room in my shoulders which I needed. Living in NW Ontario, we get -35C to -45C sometimes in winter so I wanted to be warm. Although our temperatures are now getting warmer, I look forward to wearing it constantly next winter! Customer services was excellent - by phone and email.