Ordered the Charlotte parka which turned out to be too big. Contacted customer service. They were really quick to respond and allowed me to exchange for a smaller size. Customer service is friendly. Received my new parka within a week. Both jackets seemed to be well-made. Have not warm them yet, but I'm certain their jackets are warm enough for -30 temperatures. Unfortunately, the new parka I received had an off-putting, musky smell, especially on the hood. I'm not sure if this is normal or if this is a quality control issue? The first one I received definitely did not have that smell.