I received my beautiful Kimberly Parka, and it feels like it was custom made. After contacting Customer Service to ask if they could expedite my order, they bent over backwards to help. I am MORE than satisfied. Everything about this experience was POSITIVE! This is my 2nd Parka, not my last. This Canadian Company produces quality products at reasonable price points. This season I have sought out Slow Fashion Canadian Companies. It has been the BEST choice I've made, superior clothing, prices and service. Arctic Bay deserves 6 Stars out of 5. Thank you so much, I greatly appreciate your company and Staff. 🥰 Merry Christmas, Happy Holidays!🎄