Excellent customer services from AB team for answering all questions through emails in a responsive manner. I was very impressed by their speedy dispatch shipment time within 24hrs and received merchandises within 48 hrs at my door through UPS. Upon receiving, the AB team has put 2 additional different sizes (XXS & XS) and colours (Navy & purple) jackets for me to try with a return label provided as well. The entire experience was stress-free and quick. I purchased the Charlotte Parka, Navy XXS. Finding a jacket that fits perfectly has always been a challenge for me due to having petite size & height of 5ft tall. The length of the parka is above my knee and the sleeve fall very nicely at the wrist area which is perfect. I was also impressed by the craftsmanship details on the jacket. There is a thin leather trim around the sleeve area as well as the zipper that has a leather strap with their brand on it, plus the inside jacket hook is leather instead of often seen elastic band. It has an adjustable waist bend inside the parka for tighten the waist to create an A-line silhouette. Overall, the quality is top notch! I would recommend to anyone to invest in an Arctic-Bay parka especially if you are living in the cold weather.