After many years of freezing through Canadian Prairie winters - some of the coldest on Earth - I finally researched Canadian made down coats. Based on that research and reading reviews, I chose Arctic Bay. After a brief conversation with Daniel, I placed an online order for a Kimberley Coat. A couple of email exchanges with Val re size and colour followed and 4 days later a large box arrived by courier. Val had told me that the company operated on old world values and trust and that two coats in different colours would be shipped so that I could choose between them. Imagine my surprise when I opened the box to find not one, not two but three coats in two different sizes and colours. What fun to try them on and choose the perfect coat. A no-charge waybill was included so the return process was beyond simple. I could not be more thrilled with my beautiful coat or more impressed by the stellar service received from Arctic Bay. I cannot wait for weather cold enough to wear my new coat, knowing I will finally be warm and fashionable as well. Thank you Val and Daniel. If I could give you 10, 50, 100 stars I would. BTW I am in no way related to anybody in the company, have not been paid for this review or coerced in any way. I am simply and truly a very happy and satisfied customer. Linda Smith