After looking for Canadian made down Parka’s, I found Arctic Bay. After careful review and comparison to other Canadian manufacturers, I decided to go ahead an order a size Medium Charlotte, in Purple. The coat arrived in 3 days which was a huge surprise. I loved the look of the coat immediately, but when I tried it on, I realized that a medium was too small. I called the 800 number and spoke with Daniel explaining that I wanted to return the coat, and exchange for the large size. It was no problem! Daniel explained the procedures to return the jacket - which I did the very next day. Two days later I called the 800 number again, and found that my return coat had been delivered to their site. That same day the company called me with the shipping tracking number and it was to arrive in 5 business days. Surprise it arrived in 3 days. I just tried the large size on and it is perfect and I love this coat. Now I just have to wait for it to get cold enough in Ontario to wear it!! Thanks Daniel, and the folks at Arctic Bay. A great Canadian Company.