Arctic Bay

37 reviews
PO Box 40013 MARLEE , Toronto , Ontario , M6B 4K4 , Canada
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5

Megan Chicago USA

I spent a long time looking for a replacement for my Canada Goose which had lasted for more than ten years. I had never heard of Arctic Bay until a colleague had purchased one\Charlotte parka\. I liked the jacket material \made in USA\, big coyote fur and all small leather detailes .This parka made in Canada build quality,stylish and very warm and did not like the ostentatious markings on CG. Arctic Bay price was cheaper \save 200$\ I love the jacket especially in the -37 celsius weather we've had lately...and awesome! Happy to have my Arctic Bay !
By

4

In comparison to Canada Goose

I also own a Canada Goose Mystique Parka reaching its 10 year mark soon. In comparison to the CG Mystique, the Belleville Parka is shorter than the Mystique. Both have similar outer shell. The duck down fill based on the description on website for Belleville is 725 compared to the 625 on the CG Mystique. What I like better on the Belleville parka compared to the Mystique are: (1) the two-way side seam zippers at the bottom of the coat, (2) hood drawstring on the hood, (3) wind flap with snap closure, and (4) hanger and dust bag. The two-way side seam is very convenient when sitting down, especially getting into a car. You have more leg room to move around compared to the Mystique, which limits and also constricts movement. The wind flap snap closure is a better idea compared to the Velcro snap closure on the hood on the CG Mystique. I don’t have to worry about constantly making sure it doesn’t open. I am 5’4” so when crouching down to look at something at a store, I don’t have to worry about the bottom of my coat sitting on the floor. Just open the side seam zippers and I am good to go. I also like that the hood has a adjustable hood strap. If not tightened, the hood covers my eyes completely which is great to keep snow and rain out of my face but limits my vision allowing me to only look down when walking. The dust bag is a great addition to the coat as it is lengthy and also expensive, but I got it during the sale so I saved about $200 USD.
By

4

Well-made, great customer service, but issue with smell?

Ordered the Charlotte parka which turned out to be too big. Contacted customer service. They were really quick to respond and allowed me to exchange for a smaller size. Customer service is friendly. Received my new parka within a week. Both jackets seemed to be well-made. Have not warm them yet, but I'm certain their jackets are warm enough for -30 temperatures. Unfortunately, the new parka I received had an off-putting, musky smell, especially on the hood. I'm not sure if this is normal or if this is a quality control issue? The first one I received definitely did not have that smell.
By

5

Arctic Bay Nunavut parka

Love their product. I am never cold wearing their parkas here in Winnipeg. Arctic Bay makes a beautiful quality product with thoughtful features that many other outerwear manufacturers do not include. Just 2 days for delivery to Winnipeg.. I am happy to stay warm++++++ Thank you for great job and service and Canada made top quality product.
By

1
Reply by Arctic Bay a month ago
Hello, we have been trying to return your call, but your line always go to voicemail. We have left a voice message and also sent you a text message, but unfortunately you are not responding. Please respond to our customer support, so we can resolve your concerns.
By

5

Chris McDonald and Nancy Rickett January 16, 2020

Artic Bay recommendation: We needed to travel above the Arctic Circle on business this winter and didn’t have suitable clothes to keep us warm. We surveyed websites for clothing suggestions. We found some well- known Canadian brands, but found one Canadian brand less well known on the west coast that seemed to be a bit above the better known brands. We found Artic Bay. We contacted Artic Bay by telephone 1-800-510-8735 and spoke with Daniel, who listened to our travel destination and was able to recommend a parka for each of us to suit our needs. The parkas were mailed to us, arriving two days after our telephone conversation. We had tried on parkas in Vancouver to determine size and fit. Daniel used this information to provide us with the correct sizing for Artic Bay parkas, based on his knowledge of his competitor’s sizing. Our Artic Bay parkas fit perfectly. The service by telephone, email, and delivery worked flawlessly. We highly recommend Artic Bay for the fit, finish and good appearance.
By

5

Great jacket

Very nice
By

5

As advertised

We were searching for a warm parka to deal with our cold winters. We are not close to any of your retail stores. After measuring an old parka, we had a few questions regarding the fit of the Kimberly parka. I spoke with Val on the phone and he measured the sleeves of the Kimberly parka. I was surprised to find out he is the CEO of Arctic Bay! Upon receiving our parka, we discovered two parkas in the box. Arctic Bay had shipped another colour choice. They included a prepaid return shipping label. Wow what excellent service! The kimberly parka was a perfect fit. I usually wear a small, the medium ended up fitting. Parka appears to be very high quality. Thanks again Arctic Bay Team.
By

5

Nunavut Parka

I had an excellent experience with the Arctic Bay Team. They are a company that cares about its customers. They want to make sure you have a parka that fits well and as you expect. I am a pilot in the High Arctic of Canada and have confidence that the Nunavut Parka will keep me warm in the harshest conditions. It is a very well made parka with many small quality workmanships that make it a cut above the Competition. Overall I am very happy with the Parka and the support I got directly from the owner himself, He worked with me to make sure I got the right size and comfort. Thanks Again
By

3

Runs VERY small

I have been eyeing the Belleville Parka for some time (like years) and finally broke down and ordered one. I have always liked the variety of colors. If you are eyeing this Parka, keep in mind it runs VERY small. I am a US size 12 and ordered the XXL (based on the measurements provided on the Arctic Bay website). Definitely made the right call in that XXL fits, but it's almost too snug when wearing a sweater. And today was the first day it was cold enough for me to wear it (with a thick sweater). If I could exchange it for a larger size, I would - but there is nothing larger than a XXL. If I could return it, I would - but I am past the 30-day return policy. All that being said - it DEFINITELY blocks the wind and is a very warm coat - so for that, it's 5-star worthy. If you are smaller than a US size 12, then this it the coat for you. I really, really, really wanted to LOVE this coat, but it's just a smidge too small and I can't exchange or return it - hence the 3-stars.