By Brittany

4 6 months ago

Well-made, great customer service, but issue with smell?

Ordered the Charlotte parka which turned out to be too big. Contacted customer service. They were really quick to respond and allowed me to exchange for a smaller size. Customer service is friendly. Received my new parka within a week. Both jackets seemed to be well-made. Have not warm them yet, but I'm certain their jackets are warm enough for -30 temperatures. Unfortunately, the new parka I received had an off-putting, musky smell, especially on the hood. I'm not sure if this is normal or if this is a quality control issue? The first one I received definitely did not have that smell.